[Remote] Portuguese (Brazil) Content Operations Specialist (Digital Books & Podcasts) in San Francisco Bay Area (Remote)

Note: The job is a remote job and is open to candidates in USA. Welo Global is a company specializing in providing high-quality datasets for AI models. They are seeking a Content Operations Specialist to support content curation, metadata quality, and platform integrity initiatives, ensuring high-quality standards in alignment with client guidelines.

Responsibilities

• Execute and optimize daily and advanced content curation tasks across written publications and audio content
• Write and report relevant bugs and errors using best practices through internal database systems
• Manage escalations related to metadata, content integrity, and platform quality
• Prioritize tasks and issues quickly and efficiently
• Balance workloads across a distributed team to ensure throughput and coverage
• Develop and maintain standard operating procedures (SOPs), workflow guides, and training materials
• Identify process gaps and implement improvements to increase efficiency and reduce error rates
• Adhere to project-specific quality standards as defined by client guidelines
• Complete assigned tasks accurately and within established timelines

Skills

• Ability to work from home in a secure environment
• Native-level or fully bilingual fluency (spoken and written) in Spanish and English
• Strong native-language skills and cultural awareness of the relevant country/region
• Highly organized with strong attention to detail and commitment to quality
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Ability to navigate networks and websites using different browsers
• Willingness to work with content that may be sensitive or offensive in nature
• Strong company and industry awareness
• Excellent problem-solving skills with the ability to identify optimal solutions
• Strong time management and prioritization skills
• Familiarity with a Plan–Do–Check–Act approach to tasks and workflows
• High sense of ownership and accountability for deliverables
• Self-motivated and comfortable handling repetitive tasks
• Tech-savvy, with the ability to quickly learn and adapt to new tools and systems

Company Overview