[Remote] Patient Account Specialist- Customer Support-Remote (Must reside in the United States)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a leading provider in outpatient physical and occupational therapy services in the United States. The Patient Account Specialist role focuses on supporting patients through billing and insurance inquiries, ensuring a positive and respectful experience while managing patient communications and contributing to operational smoothness.

Responsibilities

• Answer inbound patient calls in a high-volume call center environment
• Assist patients with billing questions and insurance-related inquiries
• Process payments and establish payment plans
• Escalate unresolved issues to the Accounts Receivable team
• Communicate effectively to resolve billing concerns
• Build rapport through courteous and friendly interactions
• Maintain professional relationships representing the business office, clinic, and physician positively
• Refer complex calls or situations to team leads or managers
• Perform other duties and projects as assigned

Skills

• High school diploma or equivalent experience
• Ability to manage multiple priorities in a fast-paced environment with discretion and professionalism
• Exceptional oral, written, and presentation communication skills
• Strong active listening, attention to detail, and multitasking capabilities
• Proven problem-solving skills with timely resolution
• Self-motivated with the ability to stay focused and participate in routine check-ins
• Quiet, distraction-free workspace compliant with HIPAA standards
• Proficiency with Microsoft Office Suite or similar software applications
• Experience in high-volume call centers and/or medical billing
• Healthcare industry experience

Benefits

• Annual paid Charity Day to support a cause of choice
• Option for 100% employer-paid medical insurance premiums
• Dental and vision insurance
• 401(k) plan with company match
• Generous paid time off and holidays
• Supportive team and leadership invested in employee success

Company Overview