[Remote] Partner Technology Operations Associate

Note: The job is a remote job and is open to candidates in USA. Compucom is a company that focuses on enabling strategic IT partner ecosystems. The Partner Technology Operations Associate will serve as a liaison between partners and internal teams, ensuring efficient execution of partner programs and operational readiness.

Responsibilities

• Serve as a day-to-day operational interface for assigned IT partners (OEMs, ISVs, distributors, cloud providers)
• Support execution of partner programs, incentives, certifications, and enablement requirements
• Coordinate onboarding activities, documentation, tools access, and operational readiness for new or expanding partners
• Maintain partner data accuracy across internal systems (CRM, portals, reporting tools)
• Develop and maintain working knowledge of partner technologies, solution portfolios, and go-to-market motions
• Assist with internal enablement materials (partner briefs, FAQs, solution one-pagers, offering summaries)
• Support solution alignment between partner capabilities and internal service offerings
• Act as a knowledge resource for sales, delivery, and operations teams on partner-specific processes and requirements
• Liaise with sales, delivery, finance, procurement, and marketing to ensure partner initiatives are executed effectively
• Track key operational milestones, deadlines, and deliverables related to partner programs
• Escalate issues proactively and help drive resolution across internal and external stakeholders
• Support reporting on partner performance, certifications, program compliance, and operational KPIs
• Identify gaps, inefficiencies, or risks in partner processes and recommend improvements
• Document and standardize partner operational workflows and best practices

Skills

• 1-3 years of experience in IT operations, partner management, technology enablement, or a related role
• High attention to detail and process discipline
• Excellent written and verbal communication skills
• Proficiency with CRM tools, Microsoft 365, and partner portals
• Comfortable working across functions in a matrixed organization
• Experience working with major technology partners (e.g., OEMs, cloud providers or cybersecurity vendors)
• Exposure to partner programs, certifications, rebates, or incentive structures
• Familiarity with MSP, VAR, or systems integrator environments
• Experience supporting sales or go-to-market initiatives from an operational standpoint

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Company Overview