[Remote] Owner Support Specialist

Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County, recognized as a Top Workplace for its employee-focused culture. As an Owner Support Specialist, you will serve as a trusted advisor to owners, helping them maximize their vacation experiences through personalized guidance and support while maintaining exceptional service standards.

Responsibilities

• Serve as primary advisor for vacation ownership benefits via phone/email
• Process all reservation types (owner stays, bonus time, rentals, tours)
• Facilitate Interval International exchanges and Club Member services
• Promote referral programs and ancillary travel products
• Maintain accurate owner records and documentation
• Achieve monthly conversion and availability targets
• Uphold BGV's hospitality standards and service excellence

Skills

• HS diploma/GED + 1-3 months customer service experience
• Proficient in MS Office (Outlook, Word, Excel)
• Professional English communication (verbal/written) + basic math skills
• Ability to work seated at a computer with occasional light lifting (10-25 lbs.)
• Customer service competencies: Problem-solving focus
• Active listening & clear communication
• Detail orientation & accuracy
• Professional phone/email etiquette
• Adaptability in fast-paced settings
• Team collaboration skills
• Prior experience in hospitality, timeshare, or call center environments
• Knowledge of vacation ownership/timeshare industry
• Experience with reservation systems or CRM software
• Bilingual communication skills
• Associate's degree or relevant certification

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

Company Overview