[Remote] Operations Lead

Note: The job is a remote job and is open to candidates in USA. Acena Consulting is a fast-growing professional services company specializing in R&D tax credits and cost segregation studies. The Operations Lead is responsible for overseeing the end-to-end journey of client engagements and leading talent acquisition efforts to support the team's growth.

Responsibilities

• Oversee R&D studies from initiation to final delivery, focusing on a strict 30-day report turnaround
• Partner with accounting to manage invoicing, ensuring accuracy and maintaining AR targets of < 30 days
• Oversee the progression of R&D studies from initiation through final report delivery
• Track project timelines and ensure deadlines are met, with a focus on 30-day report turnaround
• Review and finalize reports to ensure completeness and quality standards are met
• Monitor and update Align Scoreboard Key Performance Indicators (KPIs) to ensure our KPIs and SMART goals are accurately reflected and met
• Collaborate with cross-functional teams to support workflow efficiency and project success
• Identify bottlenecks and implement scalable improvements to enhance the client experience and internal efficiency
• Provide operational support to team members as needed to achieve company objectives
• Manage job postings, screen incoming resumes, and coordinate the interview pipeline to ensure we bring in top-tier "Team Members."
• Design and execute a seamless onboarding process that ensures new hires have the tools, training, and cultural immersion they need to succeed from Day 1
• Maintain internal SOPs and training materials, acting as the primary resource for team administrative needs

Skills

• 1–3 years of experience in operations, project coordination, or a related field
• Direct experience in recruiting coordination or HR administration
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Excellent attention to detail and commitment to accuracy
• Exceptional written and verbal communication skills; you must be able to represent Acena professionally to both high-level clients and potential job candidates
• Ability to work collaboratively in a fast-paced, team-oriented environment
• The ability to vet candidates not just for skills, but for 'culture fit' within our enthusiastic and supportive team environment
• Ability to pivot quickly between technical project tracking and people-focused tasks (like interviewing or onboarding)
• Proficiency in project management and CRM tools (e.g., Asana, HubSpot, QuickBase)
• Strong problem-solving skills with a proactive approach to identifying solutions
• Commitment to delivering a high-quality client experience
• A willingness to 'wear many hats' as the company grows and evolving business needs arise
• 1–3 years of experience in operations, project coordination, or a related field preferred
• Direct experience in recruiting coordination or HR administration is highly preferred

Company Overview