[Remote] Onboarding Specialist, Linga

Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its people as its greatest differentiator and competitive advantage. As an Onboarding Specialist within PNC's Linga organization, you will guide new clients through the onboarding process, ensuring a smooth transition and providing ongoing support for system adoption.

Responsibilities

• Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live
• Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness
• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components
• Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates
• Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations
• Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately
• Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed
• Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation
• Track project milestones, identify delays or risks, and escalate issues to management when necessary
• Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage
• Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments
• Record detailed case notes, documentation, and follow-up actions in CRM systems
• Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success
• Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment
• Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success

Skills

• Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation
• Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment)
• Ability to troubleshoot technical issues related to hardware, software, and network configurations
• Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner
• Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously
• Comfortable working in a fast-paced environment with shifting priorities and deadlines
• Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
• High attention to detail and strong problem-solving abilities
• Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams
• A customer-first mindset with a passion for helping businesses successfully adopt new technology
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Bachelors
• Experience working with customers in hospitality, retail, or restaurant environments
• Analytical Thinking
• Change Management
• Customer Solutions
• Data Analytics
• Financial Processes
• Organizational Analysis
• Storytelling
• Waterfall Model

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

Company Overview