[Remote] Onboarding QC Specialist

Note: The job is a remote job and is open to candidates in USA. Mercury is building a complete finance stack for startups, and they are seeking an Onboarding QC Specialist to join their Risk team. This role focuses on ensuring the accuracy and quality of the Onboarding team through regular QC assessments, documentation, and feedback to improve performance.

Responsibilities

• Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures
• Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB
• Provide feedback and recommendations to improve performance across the Onboarding team
• Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation
• Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement

Skills

• Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures
• Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB
• Provide feedback and recommendations to improve performance across the Onboarding team
• Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation
• Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement
• Be a highly motivated self-starter, comfortable working within a high-risk environment
• Enjoy solving complex problems and be comfortable challenging existing ideas and flagging potential issues and opportunities
• Work efficiently and independently, but ask for help when you need it
• Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably
• Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work
• Have a desire to improve processes and products within ONB and the greater Risk org
• Have superb written communication skills, particularly for providing clear and actionable feedback
• Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it
• Be curious and willing to learn about the US banking system, startups, and ecommerce companies

Benefits

• Equity (stock options/RSUs)
• Benefits

Company Overview