Remote Office Administrator / Order Processing & Bookkeeping (TN Only)

About the Role:

We are a small, growing U.S. team for a global manufacturer of welding and plasma cutting equipment. We are seeking a reliable and detail-oriented professional to support daily business operations across order processing, bookkeeping, and customer communication.

This is a highly independent role. You will work closely with the U.S. manager and coordinate with our overseas team to ensure smooth day-to-day operations.

Key Responsibilities:

Order Processing & Customer Support
• Review and process purchase orders from distributors and customers
• Send order acknowledgements and provide order status updates
• Coordinate shipments with third-party warehouse/logistics partners
• Send tracking information and follow up on deliveries
• Respond to phone and email inquiries related to orders and general product questions (non-technical)

Bookkeeping & Financial Support
• Perform daily bookkeeping tasks (AP/AR support)
• Track incoming payments and assist with collections as needed
• Manage outgoing payments and maintain organized financial records
• Collect and submit invoices/receipts to third-party accounting firm

Administrative Support
• Manage company PO Box and incoming mail (scanned/forwarded as needed)
• Handle basic business compliance tasks (registrations, renewals, documentation)
• Maintain accurate and organized records across systems

What We’re Looking For:
• 2+ years of experience in administrative, operations, bookkeeping, or similar role
• Strong attention to detail and organizational skills
• Ability to work independently and manage multiple priorities
• Professional communication skills (phone and email)
• Comfortable using spreadsheets, order systems, and basic office software

Preferred Qualifications:
• Experience with accounts payable/receivable
• Background in manufacturing, distribution, or industrial products
• Familiarity with welding or plasma cutting equipment is a plus

Work Environment:
• Fully remote position (Tennessee residency required)
• Small U.S. team (2 people) with support from international staff
• High level of responsibility and autonomy

Why Join Us:
• Opportunity to take ownership of key business operations
• Work directly with leadership in a small, agile team
• Stable, long-term position with a growing company

Pay: $40,000.00 - $45,000.00 per year

Benefits:
• Flexible schedule

Application Question(s):
• Are you currently located in Tennessee and able to work full-time remotely?
• Do you have at least 2 years of experience in an administrative, operations, or bookkeeping-related role?
• Are you comfortable handling customer phone calls and emails on a daily basis?
• Do you have experience with basic bookkeeping tasks such as invoicing, tracking payments, or accounts payable/receivable?

Work Location: Remote