[Remote] Nuuly Customer Success Associate, Tier 1 (Full-Time, Temporary Monday-Friday, 2:00pm - 10:00pm EST)

Note: The job is a remote job and is open to candidates in USA. Nuuly is seeking a Customer Success Associate, Tier 1, responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail, and a strong customer-first mindset while supporting new and potential customers through their shopping experience.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information on services and policies
• Resolve routine issues such as subscription status updates, refund requests and billing inquiries
• Escalate complex cases to higher-level support when necessary
• Follow clear guidance given by the leadership team when appeasing customers
• Empathetic to customers’ needs but understanding of the business’ bottom line
• Collect and share feedback to external teams to ensure the needs of the customers are being met

Skills

• Experience in customer service or related role
• Demonstrate a passion for and understanding of the URBN brands, customers and product
• Must have access to consistently stable internet connection

Benefits

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings
• And much more!

Company Overview