Job Summary:

Grover King VFW Post 1115 is seeking a friendly, reliable Remote Member Support Representative to assist veterans, members, families, and community callers. This position provides remote front-desk support by responding to phone calls, emails, and online inquiries. You will be the welcoming voice of our Post, helping connect people with services, events, and support resources.

We offer both part-time and full-time roles with flexible hours, making this a great position for applicants who need schedule freedom while still doing meaningful, community-focused work.

Responsibilities:

• Serve as the remote welcome desk for VFW Post 1115

• Answer phone calls, emails, and online messages

• Provide information on membership, meetings, events, and community programs

• Assist veterans and families by directing them to the appropriate Post officers or support services

• Support inquiries about hall rentals, donations, volunteering, and Post activities

• Maintain a digital log of messages and follow-up needs

• Coordinate with Post leadership to ensure inquiries are handled promptly

• Maintain professionalism and confidentiality at all times

• Strong verbal and written communication skills

• Friendly, professional, and patient

• Ability to work independently

• Reliable internet and phone access

• Basic comfort with email and digital communication tools

• Respect for veterans and the mission of the VFW

• Customer service or administrative support experience

• Experience working with veterans or community service organizations

• Familiarity with social media messaging (preferred but not required)

• Part-time or full-time available

• Flexible hours choose morning, afternoon, evening, or a split schedule

• Weekend availability is helpful but not required

• 100% remote

Remote applicants from any location are welcome.

About Grover King VFW Post 1115

VFW Post 1115 is dedicated to supporting veterans, their families, and the local community through programs, advocacy, and service. As a Remote Member Support Representative, You will play an important role in ensuring every veteran and community member receives timely, respectful, and helpful support.

Help veterans, families, and the community from anywhere! Grover King VFW Post 1115 is looking for a friendly, reliable Remote Member Support Representative to provide front-deskstyle assistance via phone, email, and online messages.

Why You will Love This Role:

Flexible Hours Choose mornings, afternoons, evenings, or a split schedule

Part-Time or Full-Time Pick what works for you
Paid Time Off (PTO) Sick and personal days

Professional Development Training and skill-building opportunities

Employee Assistance Program (EAP) Mental health and counseling support

Retirement / 401(k) Options If offered by the Post

Recognition & Stipends Celebrate your achievements

Screening Questions:

1. Do you have reliable internet and phone access?

2. Are you comfortable assisting callers and responding to inquiries remotely?

3. Are you looking for part-time or full-time hours?

4. Do you have customer service or administrative experience?