[Remote] Legal Intake Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. Martine Law, a leading law firm specializing in criminal defense and family law, is seeking a Legal Intake Specialist to enhance client experience and support business growth. The role involves managing communications, scheduling case evaluations, and converting leads into consultations, all while maintaining a focus on client satisfaction and data accuracy.

Responsibilities

• Qualifying leads and enhancing client experience
• Managing inbound and outbound communications
• Scheduling case evaluations and maintaining accurate intake data
• Responding rapidly to inquiries and qualifying potential new clients
• Ensuring seamless handoffs to the Sales team
• Driving revenue growth by converting qualified leads into scheduled consultations and retained clients
• Delivering an exceptional first impression of the firm

Skills

• Empathetic
• Detail-oriented
• Thrives in a fast-paced, client-focused environment
• Manages inbound and outbound communications
• Schedules case evaluations
• Maintains accurate intake data
• Responds rapidly to inquiries
• Qualifies potential new clients
• Ensures seamless handoffs to the Sales team
• Drives revenue growth by converting qualified leads into scheduled consultations and retained clients
• Delivers an exceptional first impression of the firm
• Measured by conversion rates, response time, data accuracy, and client experience metrics
• Persuasive yet empathetic
• Highly organized
• Tech-savvy
• Thrives in a fast-paced, performance-driven environment

Company Overview