[Remote] Junior QA Product Liaison

Note: The job is a remote job and is open to candidates in USA. Arbiter is seeking a detail-oriented and collaborative Junior QA Product Liaison to join their QA team. The role serves as a key connector between customer-reported issues and the QA, Product, and Engineering teams, ensuring that bugs are documented, organized, and prioritized for resolution.

Responsibilities

• Review and triage incoming bugs and issues reported through Zendesk, ensuring each issue is clearly documented, reproducible, and properly categorized
• Investigate reported issues by gathering relevant details and reproduction steps to support the QA team's analysis
• Assist in validating bug fixes and newly released features to confirm quality expectations are met before and after deployment
• Participate in bi-weekly bug review meetings to assess current sprint bugs, discuss upcoming fixes, and flag high-impact issues
• Work alongside QA Engineers and Product Owners to review newly reported issues and align on prioritization and resolution timelines
• Surface critical or widespread customer-facing problems to ensure timely visibility across the team
• Help identify trends and recurring issues by reviewing incoming issue data
• Coordinate communication between QA, Product, Engineering, and Support to support efficient issue resolution
• Clearly communicate customer impact and issue urgency to internal stakeholders
• Organize and maintain issue queues to ensure accuracy and up-to-date status across the team
• Track trends related to bugs, releases, and customer impact to support QA reporting
• Contribute data-driven insights to help inform product improvement efforts

Skills

• Familiarity with software QA concepts and the bug lifecycle
• Ability to review, reproduce, and clearly document software issues
• Working knowledge of Zendesk or similar support/CRM platforms
• Basic understanding of Agile/Scrum development environments
• Strong organizational skills with the ability to manage and categorize high volumes of incoming issues
• Clear written and verbal communication skills — you'll be working across multiple teams
• Ability to prioritize issues based on customer impact and business risk
• Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls
• Have an internet connection that's adequate for their job, a minimum of 10Mbps down
• Basic ability to query databases (e.g., SQL) to assist in investigating and validating reported issues
• Background or coursework in Computer Science, Information Systems, or a related field
• Prior experience in a technical support, QA, or product operations role

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