[Remote] Junior IT Administrator

Note: The job is a remote job and is open to candidates in USA. AutoRABIT is a leader in DevOps and CI/CD for SaaS platforms such as Salesforce. The Junior IT Administrator supports daily IT operations, provides first-line technical support, and assists with device and account management to ensure smooth onboarding and access to company systems.

Responsibilities

• Provision, configure, and maintain company laptops and desktops (Windows & macOS)
• Support onboarding and offboarding processes (device setup, access, asset tracking, and shipment coordination)
• Assist with endpoint management using MDM tools (JumpCloud)
• Manage hardware inventory, including preparation, packaging, and coordination of device shipments to remote employees
• Troubleshoot hardware, OS, and standard application issues
• Provide L1 support through the Helpdesk ticketing system
• Troubleshoot and resolve common IT issues (access, software, devices, connectivity)
• Escalate complex issues to L2/L3 engineers as needed
• Ensure timely communication and resolution for end users
• Create, modify, and deactivate user accounts across systems (Microsoft 365, JumpCloud, Atlassian, etc.)
• Assign and manage access based on defined policies
• Assist with SSO and MFA setup and troubleshooting
• Support user lifecycle management processes
• Assist in administration of cloud platforms (Azure and SaaS tools)
• Support user-level operations and access troubleshooting
• Help monitor system health and report issues to senior team members
• Follow IT security policies and best practices
• Assist with patching, MFA enforcement, and endpoint compliance
• Support incident response by gathering information and escalating issues
• Participate in audit preparation and compliance tasks
• Maintain and update IT documentation (runbooks, onboarding guides, procedures)
• Track IT assets and maintain accurate inventory records
• Follow established IT standards and processes
• Coordinate with vendors for hardware/software support issues
• Coordinate device shipments and returns with logistics providers and internal stakeholders
• Collaborate with internal teams (HR, Finance, Engineering) for onboarding and IT needs
• Continuously learn and improve technical skills with guidance from senior team members

Skills

• 1–3 years of experience in IT Support, Helpdesk, or Junior IT Administration
• Basic experience with Windows and macOS administration
• Familiarity with MDM tools (e.g., JumpCloud or similar)
• Understanding of identity and access management concepts (SSO, MFA)
• Experience with Microsoft 365 and common SaaS tools
• Basic networking knowledge (DNS, VPN, Wi-Fi troubleshooting)
• Strong troubleshooting and communication skills
• Ability to work in a fast-paced, global environment
• Must adhere to set internal controls
• Must be a US citizen/permanent resident of the US, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role
• Exposure to Azure or other cloud platforms
• Familiarity with Atlassian tools (Jira, Confluence)
• Basic scripting knowledge (PowerShell, Bash, or Python)
• Bachelor's degree in Information Technology or related field (preferred)

Company Overview