[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. PCC Medical Holdings LLC is a growing healthcare MSO with a focus on improving patient outcomes. They are seeking an IT Support Specialist – Tier 1 to deliver high-quality front-line technical support across the organization, managing Tier-1 requests and supporting onboarding/offboarding processes.

Responsibilities

• Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.)
• Manage new hire IT commissioning and account deactivation for departing staff
• Coordinate receipt, logging, and re‑issuance of returned equipment
• Triaging technical issues and escalating to Tier‑2 external partners only after proper documentation and troubleshooting
• Remote into user systems across multiple states to provide hands‑on support
• Build, document, and continuously improve IT support runbooks, SOPs, and knowledge base articles
• Translate troubleshooting steps into clear, repeatable documentation for internal use
• Help standardize IT processes as PCC transitions to an in-house support model
• Other relevant duties as assigned by management

Skills

• 1–2+ years of IT support experience (help desk, service desk, or similar)
• Experience with Windows, Microsoft 365, SharePoint, Intune, Teams ecosystem
• Familiar with remote support and ticketing systems
• Strong communication, documentation, and problem‑solving skills
• Highly organized, accountable, and comfortable working independently in a remote setup
• Experience with Intune or Device management
• Experience with healthcare systems or EHRs (Athena One preferred)

Benefits

• Competitive salary
• Long‑term growth potential

Company Overview