[Remote] IT Client Support Technician - California

Note: The job is a remote job and is open to candidates in USA. Grant Street Group is a Software as a Service (SaaS) pioneer providing top-notch support and technical expertise for a variety of technology-related issues. In this role, you will be responsible for managing hardware, improving client experience, and establishing relationships with client IT staff while supporting employees with various devices and applications.

Responsibilities
• Managing hardware deployed at client locations: payment terminals, routers, servers, network devices, kiosks, etc
• Improving the client experience with Grant Street Group products. This includes network optimization guidance, browser, and other technology assistance
• Establishing relationships with the client’s IT staff to consult on hardware, software, and security
• Supporting our employees with laptops, tablets, smartphones, printers, and applications
• Supporting our annual client conferences
• Working closely with our product owners, business analysts, and system administrators

Skills
• 2+ years of professional IT experience
• Highly organized
• Self-starter
• Detailed and customer-focused
• Strong written and verbal communication skills
• Understanding of macOS and Windows operating systems
• Experience troubleshooting Windows applications and operating system
• Knowledge of workstation hardware and software
• Knowledge of LAN/WAN, TCP/IP, VPN, and wireless technologies
• General comprehension of Active Directory, DNS, and DHCP
• Experience with payment terminals (Ingenico/Verifone)
• Experience with OpenVPN
• Experience with Juniper SRX firewalls
• Experience with G-Suite
• Experience with Linux
• Experience with Salesforce
• Experience with JIRA/Confluence
• Experience with Office 365
• Experience with Virtualization

Company Overview
• Software that Works to Help Government Work Better.
It was founded in 1997, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.grantstreet.com/.

Company H1B Sponsorship
• Grant Street Group has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.