[Remote] Inbound Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. The role involves managing inbound customer interactions and providing timely, accurate support while maintaining professionalism.

Responsibilities

• Answering inbound calls and providing a positive, solution-oriented customer experience
• Assisting with basic technical troubleshooting and initiating support tickets as needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers remain informed
• Delivering consistent, high-quality service in a structured environment

Skills

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process
• Reliable high-speed internet connection
• Private, distraction-free workspace
• Ability to navigate computer systems efficiently
• DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset
• Consistent attendance and reliability are essential for success in this role
• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Company Overview