[Remote] Implementation & Integration Specialist

Note: The job is a remote job and is open to candidates in USA. rater8 is a rapidly growing healthtech innovator, recognized as a Great Place to Work™ since 2022. The Implementation & Integration Specialist will manage the implementation lifecycle, ensuring seamless deployment of products for clients while enhancing customer experience.

Responsibilities

• Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch
• Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs
• Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running
• Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions
• Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success
• Take on quality-of-life process improvements and projects as time permits
• Keep clients and internal partners consistently updated with clear, proactive project status reports
• Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation
• Embrace other essential tasks as assigned

Skills

• A background in Business, Information Systems, Project Management, or a related field (Bachelor's degree preferred) or equivalent real-world experience
• 0 to 3 years of proven experience in software implementation, technical onboarding and integrations, project coordination, or a client success-focused role
• A versatile, self-managing critical thinker who is open, willing to learn, and has a strong desire to grow and proactively take on work, even when not explicitly assigned
• A solid grasp of software implementation and system integration processes—you know how things connect!
• Outstanding communication skills, able to adapt your style to any audience when leading calls
• The ability to manage multiple projects simultaneously
• A natural technical aptitude and the excitement to quickly master new systems
• US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California
• Familiarity with Windows, Zendesk, SQL, and/or Postman

Benefits

• 100% remote, work from anywhere you have WiFi
• Medical, dental, and vision benefits
• Discounted pet insurance
• Unlimited PTO after 60 days of employment
• 401(k) after six months with company match
• Competitive salary
• Fast-track career advancement with a high-growth, Great Place to Work™ certified organization
• Rater8 is a "bring your own device" company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines

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