Remote Hotel Revenue Analyst — Opera Cloud / SynXis / iHotelier Expert (Multi-Property Resort Group)

Job Title: Remote Hotel Revenue Analyst — Opera Cloud / SynXis / iHotelier Expert (Multi-Property Resort Group)

About Us

Bay Gardens Resorts is Saint Lucia's largest locally owned hotel group, operating a portfolio of six properties spanning select-service to luxury — including Bay Gardens Hotel, Bay Gardens Beach Resort & Spa, Marina Haven, Bay Gardens Inn, and the newly opening Sapphire Sands Villas. We are an independent, family-owned group with a strong commercial culture and high standards for data-driven decision-making.

We are looking for an experienced remote revenue analyst to support our revenue management function on an ongoing freelance basis.

The Role

This is a part-time, remote, ongoing engagement. You will work closely with our commercial leadership team, providing analytical support across the portfolio — with a focus on pricing intelligence, pace reporting, channel performance, and revenue optimization.

Core responsibilities include:

Daily and weekly pace reporting across properties (occupied rooms, ADR, RevPAR vs. budget and prior year)

Pricing analysis and rate strategy recommendations by segment and season

Channel production reporting — OTA vs. direct vs. GDS — with actionable insights

Pickup and booking window analysis

Competitive set benchmarking using STR data

Identification of displacement opportunities and low-demand periods requiring promotional action

Support with forecasting and annual budgeting cycles

Ad hoc analysis as required by commercial leadership

Required Skills & Systems Experience

Candidates must have hands-on working knowledge of:

Opera Cloud (OHIP) — PMS reporting, reservations data extraction, segment analysis

SynXis CRS (Sabre) — rate loading, availability management, channel configuration, reporting

iHotelier (TravelClick/Amadeus) — CRS management, GDS connectivity, production reporting

Strong proficiency in Excel / Google Sheets (pivot tables, dynamic dashboards, lookup functions)

Familiarity with STR benchmarking reports

Understanding of Caribbean or resort/leisure market dynamics is a strong plus

What We're Looking For

Minimum 3–5 years of hotel revenue management or revenue analysis experience

Prior experience supporting multi-property portfolios preferred

Strong analytical mindset with the ability to translate data into clear, actionable recommendations

Excellent written English — you will be communicating findings directly to senior leadership

Reliable, self-directed, and comfortable working independently across time zones

Availability for a weekly check-in call (Atlantic Standard Time, UTC-4)

Engagement Details

Type: Freelance / Part-time ongoing contract

Estimated hours: 15–25 hours per week (flexible, with scope to grow)

Location: Remote — candidates from Latin America or Asia preferred

Start: As soon as possible

Rate: Please submit your hourly rate with your proposal

How to Apply

Please include the following in your proposal:

A brief summary of your experience with Opera Cloud, SynXis, and iHotelier specifically — not general CRS/PMS experience, but these three systems

One example of a revenue analysis or reporting output you have produced (anonymized is fine)

Your proposed hourly rate and weekly availability

Your time zone

Proposals that do not address the three systems listed above will not be reviewed.