[Remote] Financial Aid Advisor (Online/Remote)

Note: The job is a remote job and is open to candidates in USA. Post University is dedicated to student success and offers a remote position for a Financial Aid Advisor. This role involves guiding online learners through the financial aid process, advising on payment options, and ensuring compliance with relevant regulations.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files
• Maintain accurate records and perform timely data entry in university systems
• Counsel students with high balances or delinquent accounts to identify additional financing solutions
• Respond promptly to student inquiries and follow up to ensure resolution
• Participate in student registration and retention initiatives
• Stay current with federal financial aid regulations and university policies
• Attend training sessions and contribute to continuous improvement efforts
• Maintain a minimum of 80% 'ready time' on inbound phone queue

Skills

• Associate's degree or equivalent experience
• Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude
• Proven ability to work effectively with all members of the financial aid team to improve student experience
• Excellent computer skills; proficient with Microsoft Office and university systems
• Exceptional problem-solving skills and attention to detail
• Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multi-tasking
• Must be in good standing on all federal student loans to access NSLDS. Individuals with default status on federal student loans are not eligible for this role

Company Overview