[Remote] Field Operations Contractor – Hamptons

Note: The job is a remote job and is open to candidates in USA. Blackbird Labs is a loyalty and payments platform that connects restaurants with their customers. They are seeking a Field Operations Contractor to support their Hamptons market rollout, responsible for coordinating installations and ensuring a smooth go-live experience for restaurant partners.

Responsibilities

• Coordinate on-site installations and onboarding for new restaurant partners
• Set up hardware and software according to site-specific requirements
• Train/retrain front-of-house staff and management on product usage and best practices
• Act as a trusted point of contact for operators during and after launch
• Troubleshoot issues in real-time and relay insights to the internal team
• Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Skills

• You've worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
• You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management
• You're organized, hands-on, and not afraid to roll up your sleeves
• You're a strong communicator who can build quick rapport with operators and staff
• You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
• You're located in the Hamptons with reliable transportation (car)
• You own a MacBook Pro

Company Overview