[Remote] Experienced Collections Specialist

Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management is a trusted name in debt recovery and financial solutions. They are seeking a Consumer Collections Specialist responsible for contacting consumers about outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while ensuring compliance with company standards and regulations.

Responsibilities

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Skills

• Previous collections or customer service experience
• Strong communication and negotiation skills
• Ability to remain professional and empathetic during challenging conversations
• Basic computer proficiency and ability to learn new systems
• Bilingual skills

Benefits

• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

Company Overview