[Remote] EverWell - Customer Care Advocate (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. The Customer Care Advocate will support SalonBiz Software by assisting customers with inquiries, providing technical support, and ensuring a positive customer experience.

Responsibilities

• Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers
• Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful
• Software training for customers
• Mastering the SalonBiz solution to provide customers with guidance on how to best use our product
• Providing technical support, application installs specific to SalonBiz and learning Oracle SQL
• Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Skills

• Minimum one-year related work experience in a similar role
• Some call centre or technical software experience
• Must be friendly, professional, and committed to creating long-term relationships with our customers
• Strong writing and phone skills
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction and execute with precision
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
• Experience using the SalonBiz software in a salon is a plus

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Company Overview