[Remote] Enrollment Services Specialist I

Note: The job is a remote job and is open to candidates in USA. Nightingale College is focused on higher learning in healthcare professions, and they are seeking an Enrollment Services Specialist I to support learners throughout the enrollment process. The role involves providing guidance on academic requirements, assisting with withdrawal processes, and maintaining communication with learners to ensure a smooth transition into their programs.

Responsibilities

• Provides guidance to learners regarding academic requirements, schedules, and graduation requirements
• Refers learners to appropriate specialized staff for such issues as financial assistance, etc
• Assists learners who are voluntarily withdrawing from the College by providing process guidance and completing required paperwork
• Provides consistent advising and outreach to learners throughout foundational courses
• Facilitates the matriculation of learners from foundational courses into their chosen program
• Responds to routine learner inquiries in a timely, professional, and accurate manner across communication channels
• Maintains consistent availability and professionalism during assigned phone coverage responsibilities
• Accurately and thoroughly documents all contacts with learners within the system of record
• Follows established policies, procedures, and guidelines to ensure accuracy and compliance
• Actively participates in team meetings including weekly meetings, 1:1s, trainings, etc
• Stays informed of updates to processes, deadlines, and requirements as communicated by leadership
• Collaborates with team and communicates effectively to support learner needs
• Maintains a working knowledge of institutional policies, program requirements, and the college catalog
• Understands and adheres to FERPA regulations for the release of learner information

Skills

• Some college experience required
• 1-2 years of customer service, student services, higher education, or related experience
• Bachelor's degree preferred

Benefits

• The College will cover travel, lodging, and other accommodations.

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