Remote Energy Services Data Entry Clerk – Client Records Management Specialist (WFH)

About arenaflex

Welcome to an exciting opportunity with arenaflex, a non-profit human services agency dedicated to positive change—focused on enhancing the lives of individuals and families in our community. At arenaflex, we are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is united by a shared passion for making a lasting impact in the lives of those we serve. For over two decades, arenaflex has been a beacon of hope and support for families in Fitchburg, MA and surrounding areas, delivering comprehensive programs that address energy assistance, housing support, workforce development, and emergency services. We believe that everyone deserves access to essential resources, and our team works tirelessly to ensure that no family goes without heat in winter or faces energy insecurity alone.

As a member of the arenaflex family, you will join a compassionate community of professionals who are dedicated to uplifting our neighbors in need. We value collaboration, integrity, and innovation, and we are constantly seeking talented individuals who share our commitment to service excellence. If you are looking for more than just a job—if you are seeking a meaningful career where your contributions directly improve the well-being of families and individuals—then arenaflex is the place for you.

Position Overview

Are you detail-oriented, organized, and passionate about supporting community services? arenaflex is currently seeking a dedicated and reliable Energy Services Data Entry Clerk to join our growing team in a fully remote work-from-home capacity. In this vital role, you will play a crucial part in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. Your meticulous attention to detail and commitment to accuracy will directly impact our ability to serve vulnerable populations effectively and efficiently.

This position offers an excellent opportunity for individuals who thrive in remote work environments and want to contribute to meaningful community outcomes without the commute. You will be equipped with the necessary tools and technology to perform your duties from the comfort of your home, while remaining closely connected to our program teams through virtual collaboration platforms.

Key Responsibilities

As an essential member of our Energy Services team, the Data Entry Clerk will be responsible for the following duties:

• Data Management: Input and maintain updated client status records in the Statewide Client Service Center, ensuring the current production pipeline is accurately reflected at all times. You will be responsible for entering new client information, updating existing records, and verifying data integrity across multiple systems.
• Communication Monitoring: Monitor emails, logging documents, and all communications in the Monday.com platform promptly upon receipt. You will serve as a critical link in our communication chain, ensuring that important information flows smoothly between team members, clients, and external partners.
• Database Compliance: Follow program guidelines meticulously for the use of all required database systems, including but not limited to Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as assigned. You must maintain a thorough understanding of each system's protocols and ensure compliance with all data entry standards.
• File Organization: Maintain organized digital and paper participant files in accordance with strict program guidelines, ensuring full compliance with both agency and funder requirements. This includes proper categorization, secure storage, and regular file audits to identify and resolve any discrepancies.
• Team Collaboration: Collaborate closely with program staff to support, enhance, and promote communication and consistency in the delivery of services. You will participate in team meetings, share insights on process improvements, and work collectively to achieve program goals.
• General Clerical Support: Assist with various clerical duties, including but not limited to filing, mailings, phone coverage, and document preparation. Flexibility and a willingness to take on diverse tasks are essential for success in this role.
• Remote Availability: Maintain consistent availability for remote work, including attending virtual meetings, responding to emails promptly, and conducting regular duties as needed. You must have a reliable internet connection and a dedicated workspace free from distractions.
• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings. Participate in mandatory agency training and other relevant professional development activities to enhance your skills and knowledge.
• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, handling sensitive client information with the highest level of professionalism and security awareness.
• Additional Duties: Perform related work as required, adapting to the evolving needs of the program and organization.

Required Qualifications and Skills

Education and Experience

• Education: Associate degree or equivalent professional experience. We welcome candidates from diverse educational backgrounds who can demonstrate the necessary skills for this role.
• Experience: Minimum of two years of experience in Human Services or a related field, OR applicable work experience working with diverse individuals and families with low incomes. We value practical experience and understand that relevant skills can be developed through various pathways.
• Substitution Policy: Additional appropriate education may be substituted for experience, and additional directly related experience may be substituted for education. We encourage all qualified candidates to apply, even if they do not meet every single requirement.

Preferred Qualifications

• Bilingual Skills: Proficiency in Spanish is strongly preferred. Given the populations we serve, bilingual team members are invaluable in ensuring effective communication and culturally competent service delivery.
• Technical Proficiency: Familiarity with database management systems, CRM platforms, and Microsoft Office Suite applications.
• Remote Work Experience: Prior experience working remotely or from home is highly desirable, demonstrating the ability to self-manage and maintain productivity in a distributed work environment.

Essential Competencies

• Attention to Detail: Exceptional accuracy in data entry and record maintenance, with the ability to identify and correct errors promptly.
• Organizational Skills: Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with colleagues, clients, and external stakeholders.
• Technical Aptitude: Comfortable learning new software systems and adapting to evolving technological requirements.
• Discretion and Ethics: Unwavering commitment to maintaining confidentiality and handling sensitive information with integrity.
• Team Player: Collaborative mindset with the ability to work independently and as part of a team.
• Customer Service Orientation: Genuine desire to help others and a commitment to providing excellent service to the communities we serve.

Why Join arenaflex?

At arenaflex, we believe that our employees are our greatest asset. We are committed to creating a supportive, inclusive, and rewarding work environment that fosters both professional growth and personal well-being. When you join our team, you become part of a mission-driven organization that truly makes a difference in the lives of others.

Comprehensive Benefits Package

We are proud to offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:

• Health Insurance: Comprehensive medical coverage to keep you and your family healthy.


• Dental Insurance: Full dental coverage for preventive and restorative care.


• Vision Insurance: Coverage for eye care and vision correction needs.


• Flexible Spending Accounts (FSA): Tax-advantaged accounts for healthcare and dependent care expenses.


• Paid Time Off (PTO): Generous time off to relax, recharge, and maintain work-life balance.


• Student Loan Assistance: Access to student loan forgiveness programs and resources to help ease your financial burden.


• Tuition Remission: Invest in your education with our tuition remission program, supporting your continuous learning and professional development.


• Retirement Plan: Employer-sponsored retirement plan with generous contributions to help you secure your financial future.


• Pet Insurance: Coverage for your furry family members, because we know they are important to you.


• Employee Discounts: Access to exclusive discounts and perks from various partners and vendors.

Work-Life Balance and Flexibility

We understand the importance of flexibility in today's workforce. Our hybrid and remote work opportunities allow you to benefit from a flexible work environment that suits your lifestyle. You will have the autonomy to manage your schedule while remaining connected to your team and organization's mission.

Professional Growth and Development

At arenaflex, your growth is our priority. We offer extensive training programs, professional development opportunities, and career advancement pathways. Whether you are looking to expand your skills in data management, community services, or program coordination, we provide the resources and support you need to succeed.

Inclusive Culture

We are committed to building a diverse and inclusive workplace where every employee feels valued, respected, and empowered to contribute their unique perspectives. We celebrate differences and believe that our diversity strengthens our ability to serve our communities effectively.

Join Our Mission

If you are ready to make a meaningful difference in your community while building a rewarding career, we invite you to apply to join the arenaflex team. This is more than just a job—it is an opportunity to be part of something bigger than yourself. Together, we can create positive change and improve the lives of individuals and families throughout our community.

At arenaflex, we value your well-being, personal growth, and professional aspirations. Apply now to become part of a team that truly makes a meaningful difference. We look forward to welcoming you to our family and working alongside you to build a stronger, more supportive community for all.

Employment Type: Full-Time

Work Location: Remote (Work From Home)

Application Process: To apply for this position, please submit your application through our online portal. We encourage you to include a detailed resume and cover letter highlighting your relevant experience and passion for community service.

arenaflex is an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic.