[Remote] EA-Client Support Specialist I

Note: The job is a remote job and is open to candidates in USA. Bonterra is a technology platform dedicated to supporting democratic and progressive causes. The EA-Client Support Specialist I will be responsible for providing exceptional customer service to Democratic campaigns and organizations, resolving client issues, and ensuring clients can effectively use the company's tools.

Responsibilities

• Provide timely responses to inbound support requests with positivity and user empathy
• Triage and resolve client issues through collaboration with sales, product, data, and/or engineering team
• Knowledge of primary business line/can support Digital at basic level
• Escalates complex or urgent issues according to documented protocols
• Takes direction from Leadership to meet team claiming standards
• Utilizes internal documentation to deliver accurate support
• Maintains detailed records of client interactions and resolutions
• Participates in team meetings and skills trainings

Skills

• You have a demonstrated and passionate interest in Democratic + progressive politics and ideals
• You are good with technology
• You are willing to work with lots of different organizations who need our help
• You have at least one year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
• You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization
• You have excellent oral and written communication skills
• You have strong critical thinking, logical problem-solving ability, and a willingness to learn
• You have a professional phone manner and undying patience
• You have a proven ability to self-motivate and demonstrated work ethic
• You're detail-oriented, great at following up and don't let things slip through the cracks
• You have a demonstrated history of being a team player
• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
• Experience in customer relations or an equivalent field, though not required, is valued
• You have used NGP Classic or NGP7 as part of your day-to-day responsibilities
• You have experience using the Mobilize platform

Benefits

• Comprehensive benefits package that supports your health, well-being and growth
• Bonuses
• Incentives
• Equity

Company Overview