[Remote] Demand Enablement Associate

Note: The job is a remote job and is open to candidates in USA. Hinge Health is a company focused on improving joint and muscle health through innovative software solutions. As a Demand Enablement Associate, you will ensure operational efficiency by optimizing workforce utilization, maintaining data accuracy, and driving process improvements to support clinical operations.

Responsibilities

• Drive Daily Utilization Targets: actively monitor the Admin Panel and adjust FTE percentages in real-time to ensure teams consistently meet daily utilization and service level agreements (SLAs), flagging gaps immediately
• Ensure Data & Scheduling Accuracy: Execute daily updates in Workday (schedules, PTO caps) and the Admin Panel with 100% accuracy, ensuring zero disruptions to member task distribution or workload reporting
• Optimize Reporting & Insights: Compile and distribute error-free daily DE reports to Care Team Leaders, clearly articulating utilization risks and proposing immediate, data-backed solutions for staffing gaps
• Own Process Improvements: Take ownership of current scheduling and reporting processes to identify inefficiencies, implementing permanent solutions to recurring utilization issues rather than just managing symptoms

Skills

• 1+ years of experience in operations, workforce planning, data analysis, or a related field
• Experience with complex data entry and maintaining high accuracy in fast-paced environments
• Proficiency with Excel/Google Sheets (able to organize data, use basic formulas, and spot errors)
• Strong written and verbal communication skills for cross-functional collaboration
• Experience with workforce management tools (e.g., Workday, Salesforce, or specific scheduling software)
• Previous experience in a high-growth startup or healthcare environment
• Demonstrated ability to identify a process inefficiency and implement a solution

Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn’t available where you live
• Traditional or Roth 401k retirement plan options which include a 2% company match
• Modern life stipends

Company Overview