[Remote] Customer Training Instructor

Note: The job is a remote job and is open to candidates in USA. Mitchell International, Inc. is a company that combines innovative technology and clinical expertise to assist individuals recovering from workplace injuries or auto accidents. The Customer Training Instructor develops training materials and provides virtual and occasional onsite training for Mitchell products, serving as a subject matter expert in product workflows and training materials.

Responsibilities

• Utilize strong organizational skills and communication skills to facilitate end user customer training of Mitchell software applications via virtual instructor led training
• Work on multiple projects of differing needs and scope simultaneously
• Partner regularly with internal and external project management teams to plan, outline, create, deliver and maintain training agendas and materials
• Provide follow-up support as needed
• Continuously seek and support new approaches, practices and processes to improve the efficiency and quality of training services provided
• Consult and assist customers with configuration of software and customer workflow based on user roles
• Completes accurate and timely reporting of all customer correspondence and activity
• Ability to travel on-site for the occasional in-person training, as needed
• Work with customers of various sizes, in a variety of environments
• Performs other duties as assigned

Skills

• High School Diploma
• Understanding of automotive property damage insurance claim and/or body shop repair life cycle
• Hands‑on experience with industry tools such as Mitchell Cloud Estimating, CCC ONE, Audatex, or internal carrier systems
• Ability to work under minimal supervision and has a high level of personal initiative
• Strong oral, written, listening and presentation skills: must be comfortable leading virtual training and hands‑on exercises
• Microsoft Office Suite (Power Point, Teams, Outlook, Word)
• Excellent Customer Service skills
• Excellent Collaborative skills
• Exceptional team player with high degree of integrity and professionalism
• Ability to build relationships with customers, cross-functional teams, and internal personnel
• Experience with Mitchell Cloud Estimating and/or Mitchell WorkCenter products a strong plus
• Experience with Mitchell Cloud Repair product a plus
• Other Mitchell Auto Physical Damage product experience a plus
• Collision Repair Management software experience a plus
• Basic use of artificial intelligence tools
• Adult training experience
• French-speaking a plus

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement

Company Overview