Remote - Customer Support & Sales Specialist L

Overview

We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth.

The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services.

Key Responsibilities

Customer Support

Respond promptly and professionally to customer inquiries via phone, email, and text

Provide accurate information regarding products, services, pricing, and company policies

Resolve customer concerns and complaints efficiently while maintaining professionalism

Follow up with customers to ensure satisfaction and issue resolution

Sales & Customer Engagement

Identify customer needs and recommend suitable products or services

Promote special offers, upgrades, or additional services when appropriate

Generate leads and support sales initiatives through customer interactions

Build positive relationships with customers to encourage repeat business and loyalty

Meet or exceed sales goals, conversion targets, and customer satisfaction metrics

CRM & Administrative Tasks

Maintain accurate customer records within the CRM system

Document interactions, sales activities, and follow-up actions

Track customer feedback and communicate trends or opportunities to management

Performance & Team Collaboration

Meet productivity, response-time, and performance goals

Collaborate with team members to improve customer experience and sales strategies

Stay informed about company products, services, and promotions through ongoing training

Requirements

Skills & Qualifications

Strong verbal and written communication skills

Excellent customer service and interpersonal abilities

Sales, upselling, or lead-generation experience is an asset

Strong problem-solving and negotiation skills

Comfortable using CRM software, email platforms, and communication tools

Ability to multitask and work in a fast-paced environment

Personal Attributes

Self-motivated, goal-oriented, and reliable

Positive attitude with a customer-first mindset

Confident speaking with customers and handling objections

Strong organizational and time-management skills

Ability to work independently and as part of a team

Perks & Benefits

Flexible work schedule

Training and ongoing support provided

Performance-based incentives or commission opportunities

Opportunity for career advancement and skill development

Supportive and collaborative work environment