[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. As a Customer Support Representative, you will be responsible for ensuring client satisfaction by communicating effectively, troubleshooting issues, and educating clients on best practices to utilize the app.

Responsibilities

• Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction
• Delivering fast service while maintaining a high performance level
• Educating the clients on the best practices in Connecteam according to their business needs
• Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc

Skills

• At least 1 year of experience in a customer support role or client facing environment (provided support in writing)
• Superb written and verbal communication skills
• Service-oriented personality with a can-do attitude and strong problem-solving skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• Positive attitude, empathy, and high energy!
• Independency and time management skills
• Ability to work remotely from Mon-Fri - must

Benefits

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days.

Company Overview