Remote Customer Success Coordinator

Overview

This role is centered around keeping clients supported, informed, and taken care of.

You’ll work with businesses actively using advertising services, helping them stay on track, understand what’s happening with their campaigns, and get quick answers when they need them. As relationships develop, you’ll also guide them toward additional options that can enhance their results.

It’s a mix of support, communication, and light account growth.

Key responsibilities
• Respond to client questions and provide timely updates
• Help manage ongoing campaigns and client requests
• Ensure a smooth, positive client experience
• Keep records organized and follow-ups consistent
• Identify opportunities to expand services when relevant
• Collaborate with internal teams on execution

What you get
• Remote setup with equipment provided
• Monthly stipends for home office and internet
• Lunch credits or lifestyle reimbursement options
• Free or discounted products from partner brands
• Ongoing training and development

Compensation
• Competitive salary based on experience
• Bonus structure tied to client satisfaction and growth

Ideal background
• Strong communication and attention to detail
• Comfortable working in a fast-paced environment

Pay: $52,000.00 - $67,000.00 per year

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Internet reimbursement
• Paid time off
• Paid training
• Vision insurance
• Work from home

Work Location: Remote