[Remote] Customer Success Agent - Call Center Representative

Note: The job is a remote job and is open to candidates in USA. FMC Freedom Mortgage Corporation is seeking a Customer Success Agent to support their Call Center operations. The role focuses on providing exceptional service to customers by answering queries, resolving issues, and maintaining a positive attitude while multitasking in a fast-paced environment.

Responsibilities

• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after
• Maintain regular and punctual attendance. Comply with all company policies and procedures
• Performs other related duties as assigned

Skills

• Must be local to Marlton, NJ
• High School Graduate/GED
• 0-1 Years related work experience preferred
• Ability to multitask and be comfortable in a fast-paced work environment
• Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter
• Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security
• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after
• Maintain regular and punctual attendance
• Comply with all company policies and procedures
• 0-1 Years related work experience preferred

Benefits

• PTO
• Medical
• Dental
• Vision
• 401(k) plan with company match
• Life insurance
• Long term and short-term disability options
• FSA/HSA
• Tuition reimbursement
• Other voluntary benefits

Company Overview