[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Stewart Title is a global real estate services company recognized for its commitment to employee growth and community service. They are seeking a Customer Service Specialist to promote Stewart services through sales and marketing activities while providing operational support to sales representatives to enhance customer success and maximize revenue.

Responsibilities

• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication and collaboration skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Skills

• High school diploma required; Bachelor's preferred
• Established computer skills including a strong knowledge of Word & Excel and basic Windows troubleshooting skills
• Experience with SQL Server and Microsoft Remote Desktop
• Demonstrable CRM proficiency
• Advanced knowledge of Microsoft Word for form coding
• Typically requires 0-2 years of related work experience
• Bachelor's degree

Benefits

• A variety of health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts

Company Overview