[Remote] Customer Service Representative- NC Department of Vital Statistics

Note: The job is a remote job and is open to candidates in USA. IFB Solutions is seeking a Customer Service Representative for the NC Department of Vital Statistics. The person in this position is responsible for supporting the department through a variety of customer support tasks in a help desk and call center environment.

Responsibilities

• Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support
• Troubleshoot systems and provide technical assistance to business partner users
• Assist individuals seeking to place a certificate order
• Provide updates on the status of an order
• Answer any questions related to general frequently asked questions
• Assist individuals related to application requirements
• Assist other personnel as time and knowledge permit
• Participate in training and meetings as requested
• Perform other duties as assigned

Skills

• Must have experience handling confidential end-user information
• Must have experience in responding to inquiries via inbound and outbound calls, emails, and tickets
• Must be able to work various shifts
• Must have excellent communication and interpersonal skills and be a fast learner
• Must have the ability to work with autonomy under a consistently changing knowledge base
• A minimum of one year of call center experience is preferred
• An associate's degree or higher in a related field is preferred
• The ability to speak both English and Spanish is a plus

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