[Remote] Customer Service Representative-Call Center - Remote

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a leading E&O insurance broker providing services to major insurance firms in the United States. They are seeking a Customer Service Representative who will be responsible for handling inbound customer inquiries, supporting clients through various communication channels, and maintaining accurate records of customer interactions.

Responsibilities

• Support incoming calls, emails, and online chats from customers
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
• Respond to questions and requests from clients/customers/agents quickly and accurately
• Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
• Retrieving and responding to voicemail and emails
• Occasional outbound call campaigns

Skills

• Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls
• Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner
• Excellent computer skills including Microsoft Excel, Word, Outlook
• Ability to multi-task between various software programs
• Some call center experience desired
• Customer service experience desired
• High School diploma/GED
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire including passing the state of California's extensive background investigation and completing the mandatory 52 hours of licensing education
• If you currently have a P&C insurance license, you must keep your license in good standing by adhering to the continuing education hour requirements and background checks
• Must be able to go into the office (in Orange, CA) for onboarding, teammate meetings and to pick up/return office equipment
• Some call center experience desired
• Customer service experience desired

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Company Overview