[Remote] Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a connected and compassionate health experience. They are seeking a full-time Customer Service Representative for their Behavioral Health team who will provide advocate care, assist members with understanding their benefits, and guide them through claims resolution.

Responsibilities

• Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
• Anticipates customer needs
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Performs financial data maintenance as necessary
• Explains member's rights and responsibilities in accordance with contract

Skills

• 1+ years of experience in a healthcare, call center environment
• Experience using Microsoft Office products' specifically Excel, Outlook, and Word
• High School Diploma or GED
• Previous Behavioral Health, Medical, or Insurance background
• Experience working from home in a remote role

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Company Overview