**Remote Customer Service Representative – arenaflex**

• *Transforming Healthcare with Compassion and Excellence**

At arenaflex, we're dedicated to delivering exceptional healthcare experiences that put our customers at the heart of everything we do. As a Remote Customer Service Representative, you'll play a vital role in providing top-notch support to our valued members and providers, ensuring they receive the care and services they need to thrive.

• *About arenaflex**

arenaflex is a leading healthcare company that's passionate about making a difference in the lives of our customers. With a commitment to innovation, compassion, and excellence, we're revolutionizing the way healthcare is delivered. Our purpose is clear: to bring our heart to every moment of your health, and we're looking for talented individuals like you to join our team.

• *Our Heart At Work Behaviors**

At arenaflex, we believe that our employees are the driving force behind our success. That's why we've developed our Heart At Work Behaviors, which support our purpose and guide our actions. These behaviors include:

• **Empathy**: We put ourselves in our customers' shoes and understand their needs.
• **Collaboration**: We work together as a team to achieve our goals.
• **Innovation**: We're always looking for new and better ways to deliver exceptional healthcare experiences.
• **Accountability**: We take ownership of our actions and results.
• **Respect**: We treat our customers, colleagues, and partners with dignity and respect.

• *Job Summary**

As a Remote Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with a range of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong commitment to excellence.

• *Responsibilities**

• Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
• Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted).
• Company provides equipment and training.
• Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
• Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems

• *Required Qualifications**

• Ability to communicate effectively with members and providers orally and in written form.
• Ability to meet performance standards, attendance requirements, and call quality goals.
• Must be able to work from home and prove to be self-sufficient.

• *Preferred Qualifications**

• Experience with working remotely in a call center setting.
• Experienced with Medicaid and Medicare.

• *Education**

• High School Diploma or Equivalent.

• *Pay Range**

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

• *Benefits**

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.

• *Why Join arenaflex?**

At arenaflex, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe that our employees are the driving force behind our success, and we're committed to providing them with the tools, training, and resources they need to thrive. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

• *How to Apply**

To apply for this exciting opportunity, please visit our website at [insert website URL]. We anticipate the application window for this opening will close on August 7, 2024. Don't miss out on this chance to join our team and make a difference in the lives of our customers.

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, respectful, and supportive of all employees.