[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a major subscription and advertising platform that provides local news and information. The Customer Service Representative plays a key role in supporting subscribers and ensuring high-quality service through effective communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers
• Address customer inquiries and resolve issues effectively
• Support subscribers to maintain satisfaction and retention
• Contribute to the growth and strength of the subscriber base

Skills

• Strong communication skills
• Problem-solving ability
• Energetic and dependable attitude
• Commitment to delivering exceptional customer service

Benefits

• Medical, dental, and vision insurance
• Short and long-term disability coverage
• Company-provided life insurance and supplemental life insurance
• 401K retirement plan with company match
• Generous paid time off including paid parental leave
• Flexible work-from-home arrangement

Company Overview