[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Clarity Partners is a recognized company in Chicago, known for being one of the best places to work. They are seeking a fully remote Customer Service Representative responsible for providing support to customers via phone and email, specifically addressing inquiries related to billing and charges.

Responsibilities

• Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails
• Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols
• Walk the customer through and explain billing types, charges, and rates
• Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation
• Direct unresolved and out of scope issues to the next level of support personnel or to the proper department
• Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always
• Provide accurate information on billing types, charges, rates, and municipal requirements

Skills

• 1-3 years of experience servicing customers within a call center and billing environment
• Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor
• Proficiency in English
• Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly
• Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum
• Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences
• Must have a strong attention to detail, time management and organizational skills to achieve quality work performance
• Highschool diploma or GED required

Company Overview