[Remote] Customer Service Rep I

Note: The job is a remote job and is open to candidates in USA. Noridian Healthcare Solutions is seeking a Customer Service Representative I who will respond to calls or written correspondence as a direct point of contact for customers. The role involves assisting with information in response to various inquiries and maintaining confidentiality and security guidelines.

Responsibilities

• Responds to customer inquiries promptly and accurately
• Documents all inquiries appropriately
• Understands and applies confidentiality and security guidelines
• Maintains minimum production expectations while meeting defined quality expectations
• Maintains knowledge of online reference information
• Prioritizes work throughout the day and adapts to changes in workload as needed
• Other duties as assigned

Skills

• High School diploma or GED
• Ability to maintain confidential information in compliance with HIPAA regulations
• Excellent data entry skills
• Program training as required
• Demonstrated problem solving skills
• Excellent multi-tasking skills
• Excellent customer service skills
• Strong verbal and written communication skills
• Previous work experience in a healthcare provider or insurance environment and/or contact center experience
• Ability to work flexible schedules

Benefits

• Health, Dental and Vision Insurance
• Voluntary Insurance Plans
• Health Savings and Flexible Spending Accounts
• 401k and Company Match
• Company-paid Life Insurance
• Education Assistance Program
• Paid Sick Leave
• Paid Holidays
• Increasing PTO Accrual Plan
• Medical/Parental/Disability Leave
• Workers Compensation
• Retiree Benefits
• Severance Package
• Employee Assistance Program
• Financial and Health Wellness Benefits
• Casual Dress
• Open Office Setting
• Online Learning System

Company Overview