[Remote] Customer Experience Associate

Note: The job is a remote job and is open to candidates in USA. Benepass is a company focused on making benefits easy and tailored to individual employee needs. The Customer Experience Associate will play a crucial role in supporting customers and end users by resolving inquiries and ensuring a seamless customer experience through various support channels.

Responsibilities

• Address and resolve customer support issues through various channels, including phone, email, and live chat
• Learn and manage Benepass's internal systems and processes to resolve user issues
• Act as the voice of our customer, providing feedback on common issues and trends
• Deliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactions

Skills

• 1-3 years in customer-facing role
• Excellent written and verbal communication
• Proficiency with G suite and Slack
• Strong organizational skills and ability to follow-up on and track multiple issues/projects
• Comfortable reviewing and analyzing basic data
• Self-starter. You don't wait for others to ask for help, you seek out challenges and ways to help
• Previous startup experience!
• Experience using ticketing systems (e.g. Zendesk, Intercom, or cloud-based support)
• Bilingual

Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit
• Flexible PTO

Company Overview