Remote Customer Care Specialist - careerzynith - $17.50/hour - 1099 Contractor - Starts on 2/24

• *Join careerzynith's Dynamic Team of Customer Care Specialists**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking highly motivated and customer-focused individuals to join our team of Remote Customer Care Specialists. As a key member of our customer care team, you will be responsible for providing top-notch support to our clients via phone, chat, and email, ensuring that every interaction is a positive and memorable experience.
• *About careerzynith**

At careerzynith, we believe that people are at the heart of everything we do. Our mission is to bring people together, whether it's our clients, their customers, our colleagues, or our non-profit partners. We're a company that values relationships, community, and making a positive impact. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our dynamic team.
• *Training and Onboarding**

Our comprehensive training program will equip you with the skills and knowledge you need to succeed as a Remote Customer Care Specialist. Our training program includes:
• New Hire Orientation
• 10-day training program (Monday, February 24th - Friday, March 7th)
• Training sessions will take place between 9:00 am - 6:00 pm EST, with a 100% attendance requirement
• You'll learn about our products, services, and policies, as well as our customer care philosophy and best practices
• *Job Responsibilities**

As a Remote Customer Care Specialist, you will be responsible for:
• Responding to client requests and inquiries via phone, chat, and email
• Providing high-quality support and resolving customer issues in a timely and professional manner
• Maintaining accurate records of customer interactions and updating our proprietary call center database (CSC)
• Collaborating with the quality and training team to self-manage performance expectations and improve customer care skills
• Maintaining open communication with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
• Adhering to key performance indicators (KPIs) and quality goals as set by management
• Exceeding KPIs and quality goals as outlined by management
• Communicating with customers in a proactive and professional manner across multiple communication channels
• *Requirements**

To be successful as a Remote Customer Care Specialist, you will need:
• 2-3 years' experience in a business or professional environment, preferably in the service industry
• Comparable experience in an office environment encouraged
• Self-starter with the ability to manage workload efficiently
• Exceptional written communication skills
• Ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (e.g., Instant Service)
• Excellent Data Entry skills (45-55 wpm minimum)
• Must be flexible and ready to work in a dynamic shift environment, including weekends and evening shifts
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential
• *Technology Requirements**

To ensure a seamless and efficient experience for our clients, you will need:
• A Windows-based computer (Macbook and Chromebooks are not allowed)
• Dual Core 1.2 GHz or better CPU speed
• 40 GB or more of available space on the hard drive
• 8 GB of RAM or better
• Windows 10 Professional operating system
• Two (2) available USB 2.0 or greater ports
• Dual monitors with a 1280 x 1024 (SXGA) screen resolution
• One monitor and one laptop or 2 monitors
• Hard-wired internet connection with a minimum 45 Mbps download speed and 10 Mbps upload speed
• Internet connection must not be shared with more than 3 devices in the same location
• *Benefits**

As a Remote Customer Care Specialist, you will enjoy:
• Competitive hourly rate of $17.50
• Comprehensive training program
• Opportunity to work in a dynamic and fast-paced environment
• Flexible scheduling with 8-hour shifts
• Vacation blackout period applies during the holiday season and promotional periods
• Referral program
• Work from home
• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of Remote Customer Care Specialists at careerzynith.

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