[Remote] Customer Advocate, Remote

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. They are seeking Customer Advocates who will manage member interactions related to healthcare coordination and inquiries in a structured, remote environment.

Responsibilities

• Manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries
• Real-time navigation of multiple web-based platforms
• Accurate documentation across systems
• Confident use of Microsoft Word, Excel, Outlook, and Teams
• Strong written and verbal communication
• Consistent adherence to process and compliance standards

Skills

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Excellent attention to detail and organizational skills
• Clear, professional written and verbal communication
• High-volume or call-driven service environments
• Healthcare, insurance, or medical terminology exposure
• Advocacy-based roles such as social work or behavioral health
• Customer-facing retail roles requiring problem resolution

Benefits

• Competitive pay based on qualifications
• Bonus opportunities
• Comprehensive benefits package
• Clear advancement pathways for high performers

Company Overview