[Remote] Credit/Collections Support 2

Note: The job is a remote job and is open to candidates in USA. WEX Inc. is a leading global provider of payment processing and fleet card payment solutions. The Credit Collections Support 2 role involves managing customer relationships, processing payments, and handling inquiries while ensuring departmental policies are followed.

Responsibilities

• Contact clients with outstanding balances by phone in a professional and understanding manner
• Provide copies of invoices to customers to process payments
• Research and process customer inquiries and disputes
• Build and manage customer relationships
• Account reconciliation and payment research
• Achieve assigned goals and metrics for customer portfolio
• Maintain customer files and documentation
• Perform other assigned duties necessary to support the Factoring Department

Skills

• 1-2 years previous customer service, accounts receivable or collections experience
• Attention to detail
• Ability to work in a fast paced and dynamic environment
• Ability to work independently and as part of a team
• Proficient with Microsoft Office and Google Suite
• Previous experience with account reconciliation
• Bachelor's Degree or equivalent work experience in lieu of degree

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement

Company Overview

Company H1B Sponsorship