[Remote] Coordinator 1, Technical Product Sales Support

Note: The job is a remote job and is open to candidates in USA. Comcast Business is the nation's largest technology provider to small businesses, offering a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions. The Coordinator 1, Technical Product Sales Support is responsible for reviewing newly installed Business Service accounts and proactively contacting customers to enhance their service experience and resolve any issues.

Responsibilities

• Connect with newly installed customers to capture their sales through install experience, while seamlessly resolving any issues related to the customers’ account in an efficient manner
• Help customers become Digital First savvy by educating them on the benefits of My Account
• Navigates through multiple systems to reconcile accounts
• Ability to recognize service related issues within our demark and support customers accordingly
• Excellent knowledge of products and services, with the ability to consult with customers
• Confirm and correct all biller discrepancies
• Must be able to work independently, as well as support other members of the team
• Meet or exceed set scorecard metrics on productivity and quality
• Regular, consistent, and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Skills

• High School Diploma / GED
• 0-2 Years of relevant work experience
• Excellent knowledge of products and services, with the ability to consult with customers
• Ability to recognize service related issues within our demark and support customers accordingly
• Must be able to work independently, as well as support other members of the team
• Meet or exceed set scorecard metrics on productivity and quality
• Regular, consistent, and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Benefits

• Best-in-class Benefits

Company Overview

Company H1B Sponsorship