[Remote] Content Integrity Associate

Note: The job is a remote job and is open to candidates in USA. StockX is a Detroit-based technology leader focused on the online market for sneakers, apparel, and collectibles. As a Content Integrity Associate, you will be part of a Trust & Safety team responsible for reviewing and moderating content to ensure a safe and compliant community experience.

Responsibilities

• Review and moderation of sensitive and nuanced content, handling complex, high-risk cases that require strong judgment and adherence to policy guidelines
• Identify and escalate specialized or complex content, including threats, unsafe activity, coordinated abuse, and severe violations, while contributing to the detection of repeat offenders and emerging policy abuse trends
• Handle user appeals related to moderation and enforcement actions by conducting thorough secondary reviews, reassessing content against policy standards, and clearly documenting final determinations
• Develop and maintain subject matter expertise in platform content policies, emerging risks, trends, and regulatory standards, providing feedback to improve policy clarity, enforcement consistency, and detection mechanisms
• Maintain defined quality, accuracy, and productivity standards by meeting service-level expectations, participating in calibration sessions, and continuously improving decision-making consistency

Skills

• 1–3 years of experience in content moderation, Trust & Safety, fraud operations, or a related compliance-focused role
• Demonstrated ability to apply complex policies consistently and exercise sound judgment in high-volume, fast-paced environments
• Excellent written communication and documentation skills, with strong attention to detail, accuracy, and strong English language proficiency
• Ability to review sensitive or disturbing content with professionalism, emotional resilience, and discretion
• Experience handling user appeals and secondary review processes
• Exposure to AI-assisted moderation tools, risk scoring systems, or case management platforms
• Knowledge of or professional experience with footwear, apparel, accessories, collectibles, and consumer electronics categories

Benefits

• Medical
• Dental
• Equity
• Discretionary bonuses

Company Overview