[Remote] Contact Center Service Agent, The Travel Corporation (fully remote)

Note: The job is a remote job and is open to candidates in USA. The Travel Corporation is a global business with over 100 years of experience in the travel industry, dedicated to creating enriching experiences for travelers. As a Contact Center Service Agent, you will deliver high-quality service, build strong relationships with guests, and identify opportunities for upselling additional products to enhance their experience.

Responsibilities
• Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations
• Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience
• Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction
• CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools
• Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement
• Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service

Skills
• Customer-Focused - A genuine passion for delivering exceptional service
• Consultative Selling - Skill in upselling while enhancing the overall guest experience
• Problem Solver - Ability to quickly and effectively resolve guest issues
• Team Player - Strong collaboration skills and commitment to achieving shared goals
• Ability to work fully remote in our contact center
• Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs
• Ability to work overtime as needed during peak periods
• Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt

Benefits
• Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence.
• Spot Awards Recognition for exceptional service moments and outstanding teamwork.
• Access to a learning budget, professional training programs, and career advancement pathways.
• Paid volunteer days and participation in sustainability-focused initiatives.

Company Overview
• Worldwide travel expert, with 40 sales offices and 10,000 team members, 2 million customers annually to over 70 countries. It was founded in 1920, and is headquartered in Cypress, California, USA, with a workforce of 5001-10000 employees. Its website is https://ttc.com/about/.