[Remote] Collections Representative I

Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Collections Representative I will utilize various collection strategies to negotiate payment arrangements on debt, while maintaining compliance with regulatory and company policies.

Responsibilities

• Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account
• Utilize various skip tracing techniques and collection strategies to locate right parties
• Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment
• Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
• Establish and maintain payment arrangements consistent with our established guidelines
• Dorm, close, and make recommendations on accounts in accordance with our established guidelines
• Make second voice calls as necessary to assist other collectors
• Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations
• Maintain thorough knowledge of FDCPA
• Document accounts accurately and quickly
• Perform all other duties as assigned

Skills

• High school education or GED equivalent
• Minimum (1) year collections or sales experience preferred

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Company Overview