[Remote] Collections Representative

Note: The job is a remote job and is open to candidates in USA. Terminix, a member of the Rentokil family of companies, is a global leader in pest control and other services. They are seeking a Collections Representative who will assist the collections team with account management, customer interactions, and payment plans to ensure customer satisfaction.

Responsibilities

• Handle telephone collections on past due accounts receivables
• Implement and monitor payment plans
• Responsible for call handling and chargebacks
• Responsible for quality assurance monitoring
• Assist with special requests for both internal and external customers
• Contact customers as needed in an effort to resolve account issues
• Document activity and maintain follow up on all accounts
• Respond to customer AR calls with regards to account inquiries
• Provide documentation to customers requesting invoices, statements, etc

Skills

• Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
• Knowledge of billing procedures and collections techniques
• Must have knowledge of collections and ability to work in a fast-paced environment
• Must be proficient in Microsoft Office (Word, Excel, etc.)
• Have a working knowledge of FDCPA and GLB Privacy Act
• Strong communication and interpersonal skills
• Strong attention to detail and high level of accuracy
• Ability to maintain a high level of confidentiality and professionalism
• Excellent organizational skills
• Be able to work as a team and independently
• Must be comfortable working with set goals and KPIs
• Ability to produce results in a fast-paced and challenging environment
• Display critical thinking skills with the ability to 'think outside the box'
• High School Diploma OR GED required

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Company Overview