[Remote] Collection Representative (Remote-WI)

Note: The job is a remote job and is open to candidates in USA. A Hiring Company is seeking a Collection Representative to join their growing Collection Team. In this role, you will handle high-volume calls, negotiate payment arrangements, and help consumers resolve outstanding medical balances with professionalism and dignity.

Responsibilities

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet both consumer needs and company goals
• Consistently meet and exceed performance metrics (quality, compliance, collections)
• Maintain accurate documentation and follow all required laws and standards
• Build trust quickly through active listening, empathy, and strong communication
• Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees
• Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment
• Updates account notes and other documentation in real time while working with consumers making few errors
• Handles high volume of inbound consumer calls while on dialer and places outbound calls
• Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call
• Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
• Learns and operates with proficiency within the systems and programs used for collections

Skills

• Candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, or Tennessee to be considered
• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet both consumer needs and company goals
• Consistently meet and exceed performance metrics (quality, compliance, collections)
• Maintain accurate documentation and follow all required laws and standards
• Build trust quickly through active listening, empathy, and strong communication
• Highly driven and money-motivated
• Reliable and successful working a structured, full-time Mon-Fri schedule
• Comfortable on the phone and energized by frequent conversations
• Resilient, persistent, and confident handling objections
• Empathetic negotiators who can balance firmness with professionalism
• Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees
• Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines
• Updates account notes and other documentation in real time while working with consumers making few errors
• Handles high volume of inbound consumer calls while on dialer and places outbound calls
• Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call
• Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed
• Learns and operates with proficiency within the systems and programs used for collections

Benefits

• Paid medical insurance with personalized plan selection assistance
• Company provided Short-Term Disability, and basic Life Insurance
• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
• Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time
• 401(k) with the option to deposit annual discretionary bonus
• Company-provided equipment
• Access Perks employee discount program (retail, travel, food, entertainment)

Company Overview