[Remote] Collection Representative II

Note: The job is a remote job and is open to candidates in USA. TriVerity, a Velera Company, is seeking a Collection Representative II to manage a portfolio of charged-off accounts. This role involves utilizing collection strategies, negotiating payment arrangements, and ensuring compliance with regulatory policies while assisting consumers in resolving their debts.

Responsibilities

• Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts
• Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater
• Utilize various collection strategies and skip tracing techniques to locate right parties when necessary
• Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions
• Identify and provide resources to assist members in resolving their obligations
• Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections
• Establish and maintain payment arrangements consistent with company standards
• Dorm, close, and make recommendations on accounts in line with established guidelines
• Make second voice calls as necessary to assist other collectors
• Follow up on specific accounts that meet department criteria to ensure all work has been completed
• Evaluate accounts where resolution is not possible and recommend for further review when appropriate
• Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges
• Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies
• Accurately and promptly document all account activity
• Perform other duties as assigned

Skills

• Minimum (1) year collections or sales experience preferred
• High school education or GED equivalent

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Company Overview